Juno Flex Cards© give you the flexibility to select wellbeing items that are meaningful to you. But we understand that sometimes you might choose an item that isn't quite right for you, or you may encounter issues during the order process. So naturally, we have designed our cards so that you can receive refunds through them.

How do I request a refund?

In order to request a refund, you will need to contact the merchant you purchased from directly. This is because Juno does not have any control over the transactions you decide to partake in using your Flex Card.

Will my points be returned automatically?

Once a merchant has issued a refund, your points will appear back in your wallet automatically — so you can spend them on a different card service or on something on our platform.

How long will it take to get my refund?

This will depend on the merchant. Make sure to check out their refund policy — it may take several weeks for some to issue their refunds, so you can't always expect your points to return instantly!

My refund has been issued, but my points aren't back yet. Can you help?

If the merchant has gotten in touch with you saying that the refund has been issued but your point balance has not returned yet, it is likely that the transaction is still being processed by our card provider. Wait a few days to see if the issue has been fixed. If not, please ask the merchant for proof that the transfer has been made back to your card — if they can provide this and your point balance still remains the same, then you can get in touch with us and we will investigate the issue with our card provider. But hopefully, your experience with card refunds will be much smoother than this 😊