Have you spotted something you're confused about on your invoice from us?
Juno's platform fees are paid upfront, but if an employee joins your team in the middle of a billing period, the fees for their membership are prorated based on when they joined the plan. You'll see this reflected in your next invoice. This article will explain how this process works, and what certain terms in your invoice mean.
How it works
Once an employee joins the team partway through a billing period, the fees for the rest of the billing period are recalculated. This is done by:
Prorating your fees for the remainder of the billing period, based on the new total number of users and the time left in the billing period. This is shown on your invoice as 'remaining time'.
Refunding you for the cost of the original number of users over the rest of the billing period. This is shown in your next invoice as 'unused time'.
For example, if you started with 15 employees and added a new team member to Juno with 10 days to go until your billing period, your next invoice would show a deduction of 10 days of 'unused time' with 15 employees, and a charge for 10 days of 'remaining time' with 16 employees.
n.b. This article is about platform fee invoices only and not about points invoices. If you have any questions, you can email support@withjuno.com or get in touch with us over the live chat.