Once you place an order on Juno, our team will get started on processing it. We may reach out for more information from you or to suggest some alternatives if the product you were after is out of stock.

Once we've fulfilled your order, you'll get a confirmation email and we'll take care of the rest. You shouldn't wait more than 6 hours and it's usually completed within 1 hour!

If you want to find and manage your bookings you can do so by clicking My Orders on the drop-down menu on the platform. Feel free to get in touch with us through the live chat if you have any questions or feedback on your order.

** Please note that we will never share what you order on Juno with your employer, employers can see anonymised, aggregated analytics so they'll never know exactly how you are spending your points **