Troubleshooting Team Points

Got some questions about your teams points? Find the answer here!

Bob Juburi avatar
Written by Bob Juburi
Updated over a week ago

Someone hasn't received their points

In order for a member to receive points and be added to the plan they need to follow the invitation link sent to them from Juno. The most common reason for members not having points when signing in for the first time is that they create an account directly with Juno instead of following the invitation link.

If that's the case, please ask them to follow the email invitation link and the account they'd already created should then be added to your team.

Another reason an employee may not have received points is if they have not been added to the plan. You can check this by heading to 'Manage Team' finding the employee and checking their status.

Someone has fewer points than they were expecting

Sometimes when people sign up they see fewer points in their wallet than they were expecting. This is usually because they are signing up a month or two later than everyone else. Users must have accepted their invite before Juno Day to receive points.

You can make them whole by sending points from your Team Wallet via the 'Send Points' link on the left-hand sidebar.

If you'd like to check the status of your invites you can find them under 'Pending Invites' in 'Manage Team'. You can also send out reminders here.

Whoops! I sent someone too many points!

We've all been there, not to worry just let the team know via the live chat and we'll get that sorted for you. Soon you'll be able to grab them back yourself!

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