We aim to get the services you request to you as soon as possible, but we know that it is also helpful for you to know the whereabouts of your order. In this article, we'll give you a quick guide on how to check the status of your order through Juno.

Placing your order

When you first place an order on our website, you'll receive an automatic order confirmation via email. It'll look something like this:

Sometimes, we may contact you again if we need more information from you – for example, if a delivery date you selected is no longer available. But usually, we will be able to process it without any more input from you.

Once we have confirmed all of your details, you'll receive a second confirmation email indicating that your order has been booked. It'll look something like this:

What's next?

Once your order has been booked, you should quickly receive the service you have requested. If you have booked something online (such as a gift voucher, online class, etc.) you should receive it within the next few minutes. If you have ordered a physical item, you can usually find information about the expected shipping time under the item details on our platform. We also try to email you with delivery dates whenever possible, but if you have any questions about when to expect your item, just contact us!

Do I get detailed tracking information?

We unfortunately cannot provide detailed tracking information to our customers, since it's hard to share without creating privacy risks. However, if you have any concerns about the whereabouts of your order, or if you'd like to reschedule a delivery, please get in touch with us and we will help you in whatever way we can 😊