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Juno Cards: the comprehensive guide
My Juno Flex Card has been Declined. Why?
My Juno Flex Card has been Declined. Why?
This guide will help you troubleshoot why your card's been declined
Bob Juburi avatar
Written by Bob Juburi
Updated over a week ago

#1 Your balance might be too low

Check the balance on your card- you might be missing a few Juno points, and therefore not be able to make your purchase! You can either top up your Juno wallet, or simply wait for your points to update on Juno Day. Please keep in mind that a 3% surcharge will be added to each purchase, but this is already reflected in your card balance (see image above).

#2 The vendor may have flagged your purchase as spam

Our Juno Flex Cards are likely to be flagged as spam or fraud when used towards gift card purchases (particularly gaming credits). Not to worry through, you can purchase the gift card yourself and submit an expense.

# 3 The vendor might be blocked

Juno Flex Cards only work for wellness purchases. Points can't be spent on, for example, alcoholic beverages and non-fitness related clothing. Other blocked merchants include sports betting sites, dating services, fast food stores and cigar stores. If you get an email from Juno saying that the purchase failed because of an 'Unauthorised Merchant' or 'Blocked Category', this is why.

If you attempt to make a wellness purchase and it is wrongly blocked please reach out to our customer support team via the live chat and refer to the 'Blocked Category' that you will receive from us by email (see above image). We can then unblock it for you on our end!

Certain blocked categories, such as utility bills or computer repair services can still be reimbursed, so feel free to purchase the product yourself and request a reimbursement! Transfers directly to your personal bank account, Paypal account, or Revolut are also blocked.

#4 Your purchase might be over the transaction limit

Juno Flex Cards have a transaction limit of £750 (1500 points) per purchase.

Still not sure how our Juno Flex Card works? Experiencing any other issues? Contact our Customer Service Team via the live chat on the bottom right of your screen to find out more information!

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